- Below are some of the features that will be included in the new Portal which is currently in development. The current Portal will eventually be replaced by this new site and implementation is just beginning.
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- Payments
- Secure online payments will be available for the Residents convenance to streamline the rental payment process. Residents will be able to setup autopay, check pending activity, and view payment accounts. Auto-pay provides the Residents the ability to designate a specific percentage or select amount to be withdraw from individual linked accounts.
- Submit Request
- Residents will have the ability to submit request for housekeeping, maintenance, and the billing office. The facility requests will sync with Yardi with no further action needed on the department end. Processing and completion of requests will not be affected. Common issues and general services have been added to help clarify submitted requests. In addition to a full description box to outline what the Residents requests.
- Culinary Menus
- Daily Specials will be available to view as well as the À La Carte menu, providing the Residents an online resource for updated culinary options.
- Calendar
- The daily activities flyer will be available to be viewed and updated accordingly. Residents will have access to the Life Enrichment Calendar for the month keeping them informed and up to date on any events taking place.
We have added a link on the public Chateau Website directing toward the Resident Portal if any residents need assistance getting to the correct website.
Best,
Chateau IT Department
Residents and Family Members of Chateau…
Your Online Resident and Family Portal is Here!
We are excited to introduce to you Chateau’s new Resident and Family Portal! While there will be many features available to you, we will be rolling the Resident Portal out in stages. The first stage to be rolled out will be Billing and Support capability. By using the portal, it is our goal to make it easier for our residents and designated family members to be able to:
*Transaction Service Fees May Apply: Chateau will offer complementary service fees during the introductory period. *An NSF fee will still apply for any insufficient funds.
Please note if you are currently signed up for ACH Auto Pay with Chateau, there is nothing for you to do.
For security purposes, only the primary payer can view the current balance and make online payments. If several payers divide payments for one resident, they are responsible to either pay by check or coordinate through only one person using the portal. Please contact our office if resident needs their primary payer adjusted.
If you are a family member of multiple residents, once we have invited you to your portal, you can visit your profile page and link yourself to all residents in which we have you setup as a contact. The next time you login you may select among the linked residents and use our online services.
Website Address:
Name on File:
Primary Payer on File:
Email on File:
Your Email serves as your User ID. If incorrect/missing, please contact our office.
We will be sending you an email invitation to use your online portal. Once you receive the email invitation and complete your account activation, you may access the portal login page from the community website address provided above. If you have any questions or would like further assistance, please contact our office at:
Insert phone number or Insert email address.
Thank you,
Insert Billing Manager
Your Online Resident and Family Portal is Here!
We are excited to introduce to you Chateau’s new Resident and Family Portal! While there will be many features available to you, we will be rolling the Resident Portal out in stages. The first stage to be rolled out will be Billing and Support capability. By using the portal, it is our goal to make it easier for our residents and designated family members to be able to:
- Confirm your contact information on file such as phone, email, and address
- Email our community with any billing or support questions
- View Current Balance and view Monthly Payer Statements (Email and paper statements will continue to be distributed.)
- Make secure online payments using one of the following payment options:
- ACH Auto Pay from your bank account:
- Debit Cards
- Credit Cards
*Transaction Service Fees May Apply: Chateau will offer complementary service fees during the introductory period. *An NSF fee will still apply for any insufficient funds.
Please note if you are currently signed up for ACH Auto Pay with Chateau, there is nothing for you to do.
For security purposes, only the primary payer can view the current balance and make online payments. If several payers divide payments for one resident, they are responsible to either pay by check or coordinate through only one person using the portal. Please contact our office if resident needs their primary payer adjusted.
If you are a family member of multiple residents, once we have invited you to your portal, you can visit your profile page and link yourself to all residents in which we have you setup as a contact. The next time you login you may select among the linked residents and use our online services.
Website Address:
Name on File:
Primary Payer on File:
Email on File:
Your Email serves as your User ID. If incorrect/missing, please contact our office.
We will be sending you an email invitation to use your online portal. Once you receive the email invitation and complete your account activation, you may access the portal login page from the community website address provided above. If you have any questions or would like further assistance, please contact our office at:
Insert phone number or Insert email address.
Thank you,
Insert Billing Manager